Shipping



How long will my order take?

We try our best to ship the orders as soon as we can. If the products are in stock, we do our best to dispatch them Monday-Friday within 48 hours.
If the product is out of stock, usually it will be listed on the product page, and the expected delay will be listed there as well.
Standard delivery can take up to 14 days to arrive, depending on the country sometimes it can be faster or slower. We are not responsible for any delays caused by the post office.

My package is held in customs, what should I do?

The customers are responsible for knowing and researching their local laws. If the product you have ordered is listed on the prohibited items list - we take no responsibility for any losses that may occur.

Is your packaging discreet?

The privacy of our customers is very important to us. We make sure to ship the orders in plain unbranded packaging or boxes.

I’ve not received my order, what can I do?

Sometimes shipping delays happen, or an item might get lost. In most cases after your order is shipped, you will receive an e-mail confirming your order and this will include tracking details.
If the tracking shows your items as delivered, but you did not receive it, contact your local post office and ask for their assistance. 

Do you ship internationally?

Yes, we do ship to many countries. If you can’t find your country when ordering, that means, sadly, we are not able to deliver our goods to you.
There might be extra chargers in respect of import taxes that you might have to pay once the order arrives in your country.
For extra import taxes, please check with your local customs.
Customers are liable for any local import duties or taxes.


Ordering & Payment



Can I buy your products wholesale?

At this moment, we are not selling products wholesale.

What currencies can I pay with?

We accept:
CAD – Canadian dollars
USD – US dollars
GBP – GB pounds
CHF – Swiss francs
EUR – Euros
AUD – Australian dollars

The rates are automatically updated every day. You can choose your preferred currency at the top right corner of the page.

What payment methods do you accept?

We accept all major credit cards, Bank transfers, PayPal.

General Enquiries



What is your email address?

You can contact us at – info@addkt.eu or using our “contact us" page.
A member of our support team will usually get back to you within 48 hours.

Do you sell DVD’s?

No, we don’t currently sell porn DVD’s.


Returns & Exchanges



Returns:

Returns or exchanges can be accepted up to 7 days after receipt of your goods.
If you want to make a return inform us at info@addkt.eu
For customers outside EU, please indicate the items enclosed are returned merchandise for customs declarations.

Please note: we are unable to refund or exchange items that were lost in the post.
We are also unable to process returns or exchanges for insertables, personal lubes or other items that may have hygienic issues after use.

I’ve received my order but a garment doesn’t fit, can I return it for a different size?
We can exchange the items for different sizes, but please note that it may take additional time if your required size is not in stock.
Please mark your package as returned goods to avoid extra customs charges.

The item I have received is faulty, can I return it and get a refund?

If you have a problem with an item please contact us at info@addkt.eu . A member of our team will advise you and see what we can do.
Please don’t return faulty products without contacting us first.