Shipping

Yes, there is an insurance, the information will appear during the checkout process. You will see the different amount of insurance. .

Yes, we ship with DHL. However, express shipments tend to have stricter customs checks, so your parcels might be opened, or their value could also be reevaluated for the fees or the security. Which also means - if you want more discretion, use the standard shipping options. .

We try our best to ship the orders as soon as we can. If the products are in stock, we do our best to dispatch them Monday-Friday within 48 hours.
If the product is out of stock, usually it will be listed on the product page, and the expected delay will be listed there as well.
Standard delivery can take up to 14 days to arrive, depending on the country sometimes it can be faster or slower. We are not responsible for any delays caused by the post office. Our experience show that during some periods of time such as: Black Friday, Holiday season etc. Sometimes the delay can take up to 2 months. Unfortunately, there is nothing we can do about this.

The customers are responsible for knowing and researching their local laws. If the product you have ordered is listed on the prohibited items list - we take no responsibility for any losses that may occur. In the rare case a parcel is refused by customs, most of the time it is shipped back to us. In this case we will ship again after you pay the shipping fee again.

The privacy of our customers is very important to us. We make sure to ship the orders in plain unbranded packaging or boxes.

Sometimes shipping delays happen, or an item might get lost. In most cases after your order is shipped, you will receive an e-mail confirming your order and this will include tracking details.
If the tracking shows your items as delivered, but you did not receive it, contact your local post office and ask for their assistance.

Depending of your location we will choose to ship from the most convenient location. We ship from UK, Germany, France, Belgium, Switzerland.

Yes, we do ship to many countries. If you can’t find your country when ordering, that means, sadly, we are not able to deliver our goods to you.
There might be extra chargers in respect of import taxes that you might have to pay once the order arrives in your country.
For extra import taxes, please check with your local customs.
Customers are liable for any local import duties or taxes.